Service & Help

New: For all product-related problems, you can contact us directly in the app and start an automated error analysis. To do so, insert your heat it® into your smartphone and open the "Contact" tab in our app.

Frequently asked questions

Your request was not answered in the FAQs? Then please contact us using the form below.Average response time: 48h (weekdays)

General contact form for

Feedback & Support

What's next?

Our customer support team will take care of your request as soon as possible. You will receive a confirmation email with your ticket number shortly. You want to add a picture or further information? Then simply reply to this email. If you did not receive an email, please check your spam folder.