Unfortunately, there was a production batch of counterparts in the past that can be susceptible to breakage in isolated cases. This is annoying and we are very sorry.
If you are affected, we will of course send you a fault-free replacement part immediately and free of charge. That's on us!
Please note the following procedure:
- Check the graphic to see which cap version you need.
- Fill out the form carefully with the information you have provided.
- A confirmation message will appear and your new cap will be shipped the next working day at the latest.
The two versions are not compatible with each other. Pay attention to the width of the "legs" and the positioning and shape of the round recess.
- Variant #1: drop-shaped recess
- Variant #2: narrower "legs"
Order form - Defect cap
What happens next?
Our customer support will take care of your request as soon as possible. You will receive a confirmation email with your ticket number shortly. You would like to add a picture or further information? Then simply reply to this email. If you did not receive an email, please check your spam folder.